Shipping & Returns
We use USPS Priority Shipping which takes 2-3 days, however in the current climate please allow 5-7 days. Shipping may vary depending on the state. Once order is processed and payment is received we will send you a tracking number.
*All orders placed on Sunday-Thursday are shipped on the FOLLOWING business day the order was received. All orders placed Friday-Saturday will ship on the following Monday.
**All "shipping days" refer to “business days” (Monday-Friday), which does not include weekends (Saturday and Sunday) and holidays.
Carrie's Essentials is not liable for any losses incurred if the customer has provided any incorrect details for their order. Carrie's Essentials also reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided.
We do not ship to Idaho and South Dakota.
ACCORDING TO MY TRACKING LINK, MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED ANYTHING
Before contacting our Customer Service Team, we recommend that you first look all over your property as the USPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package.
If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,” (you should have been given a key by the USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office).
If you do not find your package, we suggest contacting your local Post Office, make sure to give them your tracking number, and explain that according to tracking your order has was delivered, but you have not received anything.
If none of the above help you, please contact our Customer Service Team at firstname.lastname@example.org for assistance.
Return & Exchange Policy
We accept returns up to 14 days and will process a refund to original form of payment not including shipment fee. Please send an email to email@example.com or our website contact form with order number, reason for return, and we will email you a return label.
If you receive a damaged or defective item, please email an image to firstname.lastname@example.org within 72 hours and we will gladly send you a replacement at no extra charge.